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Visit the IT Help Desk

Phone: 785-532-7722
Walk in: Cat's Pause Lounge, K-State Student Union
E-mail: helpdesk@k-state.edu

Submit online service request
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Last updated 08/17/2018

On May 22, 2018, there was an accidental fire on the roof of Hale Library. Hale Library suffered substantial damage as a result of the smoke and the large amount of water needed to extinguish the fire. The building will remain closed for the 2018-2019 school year.

Library and IT services have been relocated across campus. To see a complete list of quiet and group study locations, library help desks, free printing locations, and computers labs, view the service locations list.

Library and Research Resources:

Faculty, staff, and students should use the free Interlibrary Loan service to get books and articles from other libraries. All online library resources are available, but most of the physical collection that was in Hale will not be available during the 2018-2019 school year. Please note: we usually aren't able to provide textbooks through this service. Stop by any library help desk either at our new Union location or a branch library to get help making a request online.

Library Services available at the following locations:

  • Welcome Desk, K-State Student Union
  • Weigel Library, Regnier Hall, Room 0081
  • Math/Physics Library, Cardwell Hall, Room 105
  • Vet Med Library, Trotter Hall, Room 422

The online Ask A Librarian services are being staffed and the branch libraries (MathPhysics, Weigel Architecture, Veterinary Medicine, and K-State Polytechnic) are all operating fully. For a complete list of branch locations, go to http://www.lib.k-state.edu/locations.

Are you looking for a quiet study space? Go to http://www.k-state.edu/its/recovery/service-locations.html to see all the available locations.


Scantron - the Scantron software is available, and a new Scantron machine is located just outside the Cat's Pause Lounge on the second floor of the K-State Student Union. Faculty should bring a USB drive to load files because the computer attached to the Scantron machine does not currently have a working network connection. Use of the Scantron machine is limited to the hours the IT Help Desk is open.  The current times are:

  • Monday - Thursday, 8 a.m. - 8 p.m. (excluding holidays)
  • Friday, 8 a.m. - 6 p.m.
  • Saturday, 1 - 5 p.m.
  • Sunday, 1 - 8 p.m.


K-State's LISTSERV service, http://www.k-state.edu/its/mailinglists, is working and sending mail to its current list of recipients. However, after the Hale fire, the service that automatically updates some existing lists and allows the generation of new populations for LISTSERV mailing lists is unavailable. Lists that are updated and manually maintained by staff are saving and working properly.

One easy alternative is creating Contact Groups in Outlook and Office 365 webmail. With a Contact Group, you can send an email to multiple people – a project team, a committee, or students in your course. Follow these step-by-step instructions to create Contact Groups. If you need additional help, contact the IT Help Desk at 785-532-7722.

Outlook for Windows 2013 & 2016 

Outlook for Mac

Outlook web client (Office 365 webmail)

Enrollment-based LISTSERVS are no longer available.Instructors can still communicate with their students through various tools in Canvas: Announcements, Discussions, Inbox, Chat, and Gradebook.

K-State Online Updates

Updates to Canvas were released on August 4. Canvas operates on a monthly release cycle, with features added or updated every three weeks. To see all the new features and fixed bugs, view the complete August Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary.

  • Student To Do List View — The Dashboard includes an option to view all course tasks in a list format. This view is currently only available to students. In addition to displaying automatically populated graded To Do items, the List view allows instructors to add non-graded items to the To Do list and students to add their own items to the To Do items. This change helps students manage all tasks across all their courses in a user-friendly format that also allows for user customization.

  • New Scheduler Workflow Enforcement — The New Scheduler feature option has been enabled for all institutions currently using the Scheduler feature in the Calendar. Institutions using Scheduler view an updated Scheduler interface with improved functionality. Institutions not using the Scheduler will not be affected. This update allows instructors and students to more intuitively view and manage appointment groups created for a course.

  • Export/Import CSV Custom Column Visibility — Gradebook Export/Import CSV files display custom columns created via the API. This change allows instructors to view all custom columns in the Gradebook as part of a Gradebook export or import CSV file.

Are you interested in taking classes online or enrolling in one of K-State's nationally-recognized online programs? Visit K-State Global Campus for more information.