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Contact:

Visit the IT Help Desk

Phone: 785-532-7722
Walk in: Cat's Pause Lounge, K-State Student Union
E-mail: helpdesk@k-state.edu

Self-service:
Submit online service request
Search IT Knowledge Base

News

Last updated 6/26/2018

In the wake of the fire that occurred in Hale Library on May22, 2018, the university is working hard to restore all impacted services. The status of most K-State systems is AVAILABLE and students, faculty and staff can conduct business as usual. For status updates on all of K-State's services, go to the IT Status page.

ITS staff are working to restore service as quickly as possible to Computer Labs and Info Commons. You can use your free printing at the IT Help Desk located in Cat's Pause Lounge on the second floor of the K-State Student Union.

NOTE: Since nearly all systems are online now, stressed equipment may fail causing periodic outages.

Available Systems in K-State Online

  • Attendance
  • Canvas
  • Copy Grades to KSIS
  • Mediasite
  • Photo Roster
  • Teval
  • Scantron - the Scantron software is available, and a new Scantron machine is located just outside the Cat's Pause Lounge on the second floor of the K-State Student Union. Faculty should bring a USB drive to load files because the computer attached to the Scantron machine does not currently have a working network connection. Use of the Scantron machine is limited to the hours the IT Help Desk is open.  The current times are:
    • Monday - Thursday, 8 a.m. - 8 p.m. (excluding holidays)
    • Friday, 8 a.m. - 6 p.m.
    • Saturday, 1 - 5 p.m.
    • Sunday, 1 - 8 p.m.

Library and Research resources:

Most of the Library and Research electronic resources are available. During the Hale fire, six servers were lost. One of those servers ran the EZproxy service. The service has now been restored, and a new IP for the proxy server was created. All of our online vendors have been contacted and given the new IP, so the new ezproxy IP will be recognized and authorized. Most of the large publishers and eBook suppliers have restored our access. To see a complete list of databases for off-campus access, go to https://guides.lib.k-state.edu/c.php?g=839695.

Faculty, staff, and students should use Interlibrary Loan to request any materials they are having difficulty accessing - regardless of the reason. K-State Libraries will obtain those materials as quickly as possible.

The online Ask A Librarian services are being staffed and the branch libraries (MathPhysics, Weigel Architecture, Veterinary Medicine, and K-State Polytechnic) are all operating fully. For a complete list of branch locations, go to http://www.lib.k-state.edu/locations.

K-State Online Updates

Updates to Canvas were released on June 2. Canvas operates on a monthly release cycle, with features added or updated every three weeks. To see all the new features and fixed bugs, view the complete June Release Notes. In addition to the Canvas release, Information Technology Services releases updates to services and integrations with K-State Online through the month as necessary.

  • Image Support — DocViewer annotations can be added to BMP, JPEG, JPG, PNG, TIF, and TIFF images in SpeedGrader and the Submission Details page. Large images are scaled to a lower resolution so the entire image can be displayed without having to scroll. Note: This change does not apply to Images previewed in Files.

  • Instructor Annotation Management — Instructors can delete any annotations or comments for any user in DocViewer. This change allows instructors to remove annotations or comments that may be inappropriate or incorrect within a document. Any custom role based on the instructor permission can also delete annotations, as well as any admin.

  • Gradebook CSV Separator Preferences — Users can select how they want to view separators in Gradebook Export CSV files, depending on their locale or user preference. Separator options are managed through one of three feature options in User Settings. Currently the options only apply to exporting Gradebook CSV files, but these options may apply to other CSV files in a future release.



Are you interested in taking classes online or enrolling in one of K-State's nationally-recognized online programs? Visit K-State Global Campus for more information.